Questions?We've got answers.
Learn more about InstiPays, how payment collection works, pricing, security, and what you need to get started.
Payments
Payment methods, processing, transactions, and fees.
6 questions
Collections
Billing, balances, reconciliation, and reporting.
5 questions
Security
Access control, transaction records, and security.
2 questions
Organizations
Accounts, users, integrations, and implementation.
7 questions
FAQ
Everything you need to know about InstiPays.
Still have questions? If you don't find what you're looking for, our team is ready to help.
01What is InstiPays?
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What is InstiPays?
InstiPays is a payment collection and management platform designed for schools, universities, training centers, and organizations. It helps manage billing, payment collection, transaction records, reconciliation, and settlement information in one place.
02Who is InstiPays for?
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Who is InstiPays for?
InstiPays is designed for institutions and organizations that collect payments from students, participants, members, customers, or other payers. This includes schools and universities, training centers, associations, clubs, and other organizations with recurring or one-time collections.
03Is InstiPays a payment gateway?
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Is InstiPays a payment gateway?
InstiPays focuses on payment collection and management. Payment processing can be connected to supported payment providers or channels, while InstiPays manages the institution's billing, transaction records, reconciliation, and collection workflow.
04How does InstiPays work?
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How does InstiPays work?
An institution or organization sets up its accounts, customers, students, or members and manages their applicable charges. A payer can then view their outstanding balance and complete a payment through an available payment channel. InstiPays records the transaction and provides collection and reconciliation information to the institution.
05What types of payments can we collect?
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What types of payments can we collect?
The platform can be used for different types of institutional or organizational charges, such as tuition, enrollment fees, training fees, membership dues, event registrations, certification fees, activities, services, and other configured charges.
06Can we upload existing balances?
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Can we upload existing balances?
InstiPays can be designed to support importing existing customer, student, member, billing, or balance information so organizations can transition from existing spreadsheets or systems into a more organized collection workflow.
07Can students or members see what they owe?
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Can students or members see what they owe?
Yes. The payment experience can provide a clear view of outstanding balances and individual charges so the payer can understand what they are paying before completing a transaction.
08Can payers see their payment history?
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Can payers see their payment history?
Payment history can be recorded and made available through the appropriate account or payment experience, depending on the organization's configuration and access permissions.
09What payment methods are supported?
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What payment methods are supported?
Available payment methods depend on the payment providers and channels connected to the InstiPays implementation. The platform is designed to work with supported online payment channels rather than limiting an institution to a single payment method.
10Does InstiPays process the money itself?
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Does InstiPays process the money itself?
Payment processing and fund movement depend on the connected payment provider. InstiPays manages the collection workflow and transaction information, while the applicable payment provider handles payment processing according to its own terms and requirements.
11How much does InstiPays cost?
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How much does InstiPays cost?
The current pricing model is ₱5 per successful transaction. Applicable payment provider or payment-channel fees are separate. Organizations with specific transaction-volume requirements can contact InstiPays to discuss their needs.
12Are there monthly subscription fees?
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Are there monthly subscription fees?
The current pricing model is centered on a transaction-based platform fee. If additional plans or subscription options become available, pricing information will be updated accordingly.
13Are payment provider fees included in the ₱5 fee?
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Are payment provider fees included in the ₱5 fee?
No. The ₱5 amount represents the InstiPays platform fee. Payment provider or payment-channel charges may apply separately depending on the selected payment method and provider.
14How are payments reconciled?
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How are payments reconciled?
InstiPays is designed to associate payment transactions with the appropriate customer, student, member, or billing record. This gives administrative and finance teams organized information they can use when reconciling collections.
15Can we track outstanding balances?
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Can we track outstanding balances?
Yes. Organizations can use InstiPays to monitor outstanding balances and payment activity, helping administrative teams identify which accounts have been paid and which still have amounts due.
16Can we generate collection reports?
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Can we generate collection reports?
InstiPays is designed to provide collection and transaction information that organizations can use for monitoring, reconciliation, and reporting.
17Can different staff members have different access?
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Can different staff members have different access?
Yes. InstiPays is designed with role-based access in mind so organizations can provide appropriate access to administrators, finance personnel, collection staff, and other authorized users.
18How does InstiPays protect payment information?
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How does InstiPays protect payment information?
InstiPays is designed with security-focused practices such as authentication, access controls, and protected transaction records. Payment processing may be handled by external payment providers, which have their own security controls and requirements.
19Can InstiPays integrate with our existing system?
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Can InstiPays integrate with our existing system?
Integration depends on the existing system and its available interfaces. InstiPays can be designed to work with APIs, data imports, and other supported integration methods where appropriate.
20Can InstiPays be customized for our organization?
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Can InstiPays be customized for our organization?
Yes. Different institutions and organizations have different billing structures, workflows, and reporting requirements. InstiPays can be configured or extended based on the organization's operational needs and implementation requirements.
21How do we get started?
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How do we get started?
Start by talking to the InstiPays team about your organization, payment workflow, and collection requirements. We can then discuss the appropriate setup and implementation approach.
Still Curious?
See how InstiPays brings the pieces together.
From billing and payment collection to reconciliation and settlement tracking, see how the InstiPays workflow can fit into your organization.
See How It WorksInstitution or Organization
Manage customers, students, or members.
Billing
Create and manage charges and balances.
Payment
Customer completes an online payment.
Reconciliation
Payment is recorded and matched to the account.
Settlement & Reporting
Track collections and settlement information.
Security is part of the foundation.
InstiPays is designed with access control and protection of transaction information in mind.
Need More Information?
Have a question we didn't answer?
Tell us about your organization and your payment collection workflow. We'll be happy to discuss how InstiPays can help.